Project overview
iMedical is a mobile app designed to simplify the process of managing medical insurance claims. It allows users to report accidents, upload required documentation, and track the status of their claims.
Problem
The primary challenge was that users found the process of filing and managing medical claims through traditional systems to be complex, time-consuming, and error-prone. Users often struggled with navigating insurance requirements, understanding what documentation was needed, and ensuring that all steps were correctly followed.
Solution
The solution was to create a user-friendly app that streamlines the process of managing medical claims. Through a simple, intuitive interface, iMedical allows users to easily report incidents, submit claims, and track their status in real time.
My role
In the iMedical project, I was responsible for the full UX/UI design process, from research and concept development to prototyping and collaboration with the development team.
Design Process
In the iMedical project, I followed a user-centered approach to ensure that the final product not only met the business goals but also provided a seamless, intuitive experience for the end users.
RESEARCH
Briefing
Benchmarking
User research
Proto personas
User Journey
PROTOTYPING
Brain storming
Web flow
Wireframes LW & HF
Interactive prototype
DESIGN
References
Visual components
UI kit
Final design
TESTING
User testing
Heath maps
Google Analytics
User testing
Feedback
iMedical objetives:
- Simplify the Claims Process: Make filing and managing medical claims easy and efficient for users.
- Provide Real-Time Tracking: Keep users informed with instant status updates and notifications.
- Offer Instant Support: Enable quick access to customer service through live chat.
- Ensure Documentation Accuracy: Alert users to missing or incorrect documents to avoid delays.
iMedical is your go-to app for hassle-free medical insurance management. File claims, track progress, and request reimbursements — all from the palm of your hand.
Personas
Key insights
The Claims Process Is Too Complicated
I Don’t Have Time to Deal with Complicated Systems
I Need to Know Where My Claim Stands
I Need Help When Things Go Wrong
Managing Claims for My Family Is Overwhelming
The App Needs to Be Simple and Easy to Use
Wireframes
Prototypes
