Karina Cervantes

Let's work together

Benefits

Redesigning an internal platform to improve usability and 
streamline workflows.

Role:

UX/UI Designer

Duration:

X weeks

Team:

X personas

Scope:

Research, UX, UI, Testing

About
the
Project

Overview


Redesign of an internal platform used to manage employee benefits through a modular system.

 

Context


Used multiple times a day, the platform is a key part of users’ daily workflows.

 

Challenge


Complex navigation and unclear structure made it difficult to complete tasks efficiently.

The problem

Navigation was unclear
and unintuitive

Users struggled to
complete tasks

High cognitive load
across workflows

Research
& Insights

Methods


  • Usability testing (5 users)
  • Task-based scenarios

Key Insights

From user research

How frequently do you use the app?

Frequency of the app uses

Most users struggled to 

identify the correct module

 due to unclear structure.

How clear are the platform modules?

Confusing modules

Most users struggled to 

identify the correct module 

due to unclear structure.

Task completion success

Tasks success

Users experienced difficulty completing key actions due to unclear navigation flows.

Design Decision

Reorganized the platform into clearer categories

Reorganizing Information Architecture

Simplified module structure to
reduce cognitive load

Flexible UI for Different
User Profiles

Adapted interface for varying levels
of digital familiarity

Introducing Alternative
Navigation Paths

Introduced search and shortcuts to
improve task efficiency

UI Design

Designed a clean and flexible interface focused on 

clarity, accessibility, and efficient navigation.

Wireframes MF

Prototype

Interactive prototype showcasing the redesigned 

navigation and simplified workflows.

Results

Simplifying the platform structure and improving navigation significantly increased task success, 

reduced confusion, and improved overall user satisfaction.

User Satisfaction 60%

Improved overall 

user satisfaction.

Module clarity +44%

Improved understanding of 

platform structure.

Tasks success 60%

Increased task completion rate 

after simplifying navigation.